Privacy Policy

01Who we are

PalliQ is an AI-powered continuous care platform for people living with serious illness, their caregivers, and the clinical teams who support them. PalliQ is developed by Pal Care Services Private Limited, a company incorporated in 2025 and based in Delhi, India. Pal Care Services is responsible for the personal information described in this policy.

PalliQ is currently in active development. Some features described on our website may not yet be available, and this policy will be updated as features are released.

02Information we collect

We collect only the information needed to provide PalliQ and to respond to you. Depending on how you use PalliQ, this may include the categories below. To confirm: exact fields collected by the app

Personal information

• Your name and contact details, such as email address and phone number. To confirm
• Basic profile details you choose to provide, such as age or date of birth, gender, and preferred language. To confirm

Account details

• Login credentials and account identifiers. To confirm: sign-in method and authentication provider
• Your role in the app (for example, patient, caregiver, doctor, or nurse) and the care team you are linked to.
• Settings and preferences, such as reminder and notification settings.

Patient and health information

PalliQ is designed to support care between visits. To do this, it may process sensitive health information that you, your caregiver, or your care team enter, such as:

• Symptom check-ins and symptom journal entries.
• Medications and medication reminders.
• Care plans, care goals, interventions, functional status, and outcomes over time.
• Clinical notes or trend summaries prepared for your care team. To confirm

We treat health information as sensitive and process it only to provide care-related features and as described in this policy.

Appointment and communication data

• Appointment or visit details, if scheduling is available in the app. To confirm: whether appointments are supported
• Messages or communications between patients, caregivers, and care teams within the app. To confirm: whether in-app messaging exists
• Messages you send us for support, feedback, or enquiries.

Device and technical information

• Device type, operating system and version, app version, and language settings. To confirm
• Push notification tokens, used to deliver reminders and alerts. To confirm
• Diagnostic, crash, and usage information, if analytics or crash reporting is enabled. To confirm: any analytics or crash-reporting SDKs used

We do not collect precise location, contacts, photos, camera, or microphone data unless a feature clearly requires it and you grant permission. To confirm: device permissions requested by the app

Information from this website

• Query form. If you use the query form on our website, we receive your name, email address, optional organisation, and your message. Form submissions are processed by our form provider, Formspree, and delivered to our inbox.
• Fonts. Our website loads fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address and browser details with Google.
• Hosting. Our website is hosted by Netlify, which may process standard technical information such as IP address and browser type to deliver and secure the website.

Our website does not use advertising or analytics cookies.

03How we use information

We use personal information to:

• Create and manage your account and verify your identity.
• Provide PalliQ features, such as check-ins, medication reminders, symptom journaling, care plans, and trend summaries for your care team.
• Help authorised care teams understand changes in your condition and prioritise care.
• Send reminders, alerts, and service-related notifications.
• Respond to your enquiries and provide support.
• Maintain, secure, troubleshoot, and improve PalliQ.
• Comply with legal obligations.

Research and AI models. We do not use identifiable health information for research or to train AI models without appropriate consent and, where required, ethics approval. To confirm: whether data is used for research, model training, or in de-identified form

We do not sell your personal information and do not use health information for advertising.

04How we share information

We share personal information only as needed to provide PalliQ, and only with:

• Your care team and caregivers — doctors, nurses, and caregivers you are linked with in the app, so they can support your care.
• Healthcare organisations — hospitals, NGOs, or institutions providing your care through PalliQ, where applicable. To confirm
• Service providers — companies that host, store, or process data on our behalf under confidentiality obligations. To confirm: list of hosting, database, notification, and other providers
• Legal and safety reasons — where required by law, court order, or government authority, or to protect the rights, safety, or property of patients, users, or others.
• Business changes — in connection with a merger, acquisition, or transfer of assets, subject to this policy.

Where personal information is processed outside India, we take steps to protect it as required by applicable law. To confirm: data storage location

05Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, or alteration. Access to health information is limited to people who need it to provide care or operate the service. To confirm: specific measures, e.g. encryption in transit and at rest, access controls

No method of transmission or storage is completely secure. If we become aware of a data breach affecting your personal information, we will notify you and the relevant authorities as required by law.

06Data retention

We keep personal information only for as long as it is needed for the purposes described in this policy, including providing care-related services, meeting legal, medical-record, or regulatory requirements, and resolving disputes. When it is no longer needed, we delete or anonymise it.

Specific retention periods: To confirm: retention periods for accounts, health records, and enquiries

07Your choices & deletion requests

Subject to applicable law, you may ask us to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and personal information.
• Withdraw consent you have given, where processing is based on consent.
• Nominate another person to exercise your rights in the event of death or incapacity, where applicable.

To request account or data deletion, email director@palcareservicespvtltd.co.in with the subject “PalliQ data deletion request” from the email address linked to your account. We may need to verify your identity before acting on the request. To confirm: in-app deletion option and response timeframe

Some information may need to be retained after a deletion request where required by law or for legitimate medical-record obligations. We will tell you if this applies.

You can also turn off push notifications in your device settings at any time.

08Children's privacy

PalliQ is not intended to be used directly by children. Where a child's care is managed through PalliQ, a parent or lawful guardian must create and manage the account and provide consent on the child's behalf. We do not knowingly collect personal information directly from children without verifiable consent from a parent or guardian. If you believe a child has provided us information without such consent, please contact us and we will delete it. To confirm: whether PalliQ is offered for paediatric patients and the minimum user age

09Changes to this policy

We may update this Privacy Policy from time to time, especially as PalliQ features are released. We will post the updated version on this page with a new “Last updated” date and, where changes are significant, notify you in the app or by email.

10Contact us

If you have questions, concerns, or requests about this policy or your personal information, contact: